Responsible Gaming at kaseno — Your Safety Comes First

1. Our Commitment to Responsible Gaming

kaseno believes that gambling, when approached sensibly, is a legitimate and entertaining pastime. Cricket betting, live casino games, slots, and bingo can add excitement to your leisure time — but they should never become a source of financial stress, relationship conflict, or emotional harm. Our responsible gaming programme is built around the principle that every player deserves access to clear information and practical tools that allow them to set their own boundaries and play within them.

As a platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — kaseno recognises that gambling carries real risks for a small but significant proportion of players. That is why our responsible gaming tools are built directly into the platform and made available to every registered account holder free of charge. These are not afterthoughts — they are core features. We encourage you to explore them before you ever feel you might need them, so that you know exactly where they are and how they work.

2. Age Restriction & Underage Protection

kaseno operates on a strict 18+ policy. Gambling of any kind — sports betting, casino games, slots, or bingo — is permitted only for adults aged 18 years and above. This is not merely a platform rule; it reflects our genuine commitment to protecting young people from the potential harms associated with gambling.

During the account registration process, every applicant is required to provide accurate date-of-birth information. kaseno reserves the right to request supporting identity documents — such as a National Identity Card (NID), passport, or other government-issued photo ID — at any stage to verify that a player meets the minimum age requirement. Any account found to belong to a person under 18 will be closed immediately and all funds held in that account will be dealt with in accordance with our Terms & Conditions.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. It does not always look like someone gambling away their life savings — it can begin with subtle changes in behaviour that are easy to rationalise. The following warning signs are widely recognised indicators that gambling may be moving from entertainment into something more harmful:

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — continuing to bet in an attempt to recover money you have already lost
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity
• Feeling anxious, irritable, or restless when you are unable to access gambling platforms
• Neglecting personal responsibilities, work commitments, or relationships because of time spent gambling
• Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions
• Gambling with money set aside for household expenses, bills, rent, or children's needs
• Finding that you need to bet larger amounts to feel the same level of excitement as before
• Making repeated unsuccessful attempts to reduce or stop gambling on your own

If you recognise two or more of these signs in your own behaviour, we encourage you to take our self-assessment checklist in Section 7 and to contact our support team. Acting early makes a significant difference to outcomes.

4. Player Control Tools

kaseno provides a comprehensive set of in-account player control tools designed to help you manage your gambling activity proactively. These tools are available to every registered kaseno player and can be activated at any time from within your account settings. You do not need to explain your reasons for using any of these tools — they are there for you to use whenever you choose.

5. Self-Exclusion & Time-Out

Self-exclusion is the most robust player protection tool available on the kaseno platform. It is designed for players who feel that their gambling is out of control and who need a firm, enforceable barrier between themselves and continued gambling activity. Unlike a standard account suspension, self-exclusion cannot be reversed before the agreed exclusion period has expired.

How to Apply for Self-Exclusion

To request self-exclusion from kaseno, contact our support team directly via 24/7 live chat inside your account or by email at support [at] kaseno.net. State clearly that you are requesting self-exclusion and specify your preferred exclusion period. Our team will process your request promptly — typically within one hour of receiving it during peak support hours, and within two hours at all other times.

Once self-exclusion is confirmed, the following actions are taken immediately:

• Your kaseno account is suspended and login access is blocked
• All pending bonus offers and promotional credits associated with your account are cancelled
• Your account is removed from all active marketing lists — no promotional emails, SMS messages, or push notifications will be sent during the exclusion period
• Any funds remaining in your account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) following identity verification
• A confirmation of your self-exclusion, including the exclusion end date, will be sent to your registered email address

Time-Out vs. Self-Exclusion

A time-out is suitable for players who want a short, structured break — perhaps because they have been gambling more than usual recently, or simply because they want to reset their habits. Time-outs last between 24 hours and 30 days and cannot be cancelled once activated, but the account is automatically restored when the period ends.

Self-exclusion is the right choice when gambling has become a genuine problem. It covers a minimum of 6 months and is intended to provide a meaningful, sustained period away from gambling. If you are unsure which option is right for you, speak to our support team — they will help you choose the most appropriate tool for your situation.

6. Deposit & Spending Limits

Deposit and spending limits are among the most practical day-to-day responsible gaming tools available. They work quietly in the background to ensure that even in moments of impulsive decision-making, your financial exposure remains within the boundaries you have set for yourself when thinking clearly.

kaseno supports three types of financial limits, each available on a rolling 24-hour, 7-day, or 30-day basis:

• Deposit Limits: Cap the total value of deposits you can make into your account within the chosen period. For example, setting a weekly deposit limit of ৳5,000 means that regardless of your account balance or the outcome of any bets, you cannot deposit more than ৳5,000 in any rolling seven-day window.
• Loss Limits: Cap the total amount you can lose within the chosen period, across all game types — sports betting, slots, casino, and bingo. Once your loss limit is reached, further wagering is blocked until the period resets.
• Wager Limits: Cap the total stake value of bets or spins you can place within the chosen period, regardless of whether those bets win or lose.

To set or adjust your limits, log in to your kaseno account and navigate to the Responsible Gaming section within your account settings. If you need assistance, our support team is available 24/7 to guide you through the process.

7. Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. They are not a clinical diagnosis — they are a starting point for honest reflection. Answer each question as honestly as you can, based on your experience over the past 12 months.

If you answered yes to two or more of these questions, it may be worth speaking with a counsellor or trusted person about your gambling habits. If you answered yes to five or more, we strongly recommend activating self-exclusion via the kaseno support team and reaching out to a professional support service. There is no shame in seeking help — and doing so early leads to significantly better outcomes.

8. Getting Help & Support

If you feel that gambling is becoming a problem for you, or if you are concerned about someone else's gambling, there are several ways to get help. kaseno's own support team is always the first point of contact for account-level interventions such as self-exclusion, limit-setting, and account closure. For broader counselling and emotional support, reaching out to a trusted person in your life — a family member, close friend, or community leader — is often a meaningful first step.

You should never feel embarrassed about speaking up. Problem gambling is a recognised health issue that affects people from all walks of life, across every city and district in Bangladesh. Taking action — whether by setting a deposit limit today or requesting a full self-exclusion — is a sign of strength, not weakness.